Job Description

We’re Hiring!

Customer Service Manager – Functional Support North America

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025)

FUNCTION: Product Supply

LOCATION: Cary, North Carolina

TYPE: Permanent

Role Seniority : Managerial

GET TO KNOW YOUR AREA:

Customer Service Manager - Functional Support North America is responsible for leading and optimizing key transactional and system-integrated services that support the Order-to-Cash cycle. This role oversees processes such as OCR (Optical Character Recognition), EDI (Electronic Data Interchange), customer master data, pricing, payment terms, commissions, and rebates, ensuring accuracy, efficiency, and alignment with business rules.

YOUR MISSION WILL BE TO:

Process Governance

• Lead end-to-end processes for OCR, EDI, pricing, commissions, rebates, and customer master data
• Ensure standardization, documentation, and compliance with internal policies and audit requirements
• Maintain business rules for terms, discounts, and incentive structures

System & Data Integrity

• Own business-side configuration and validation in ERP systems (D365)
• Partner with IT and Digital teams to resolve system issues and test enhancements
• Monitor and improve data accuracy through audits and reconciliations

Cross-functional Collaboration

• Act as liaison between Customer Service, Finance, Sales, and Digital/IT
• Support customer onboarding for EDI/OCR and pricing setup
• Ensure proper application of commissions and rebates with Sales Operations

Issue Resolution & Process Improvement

• Investigate and resolve pricing, rebate, commission, and customer setup issues
• Drive automation and process optimization initiatives
• Monitor KPIs such as pricing accuracy, dispute rates, and EDI success

Team & Project Leadership

• Lead cross-functional support (internal/outsourced) to maintain service levels
• Drive and support initiatives like ERP enhancements and pricing transformation
• Train stakeholders on system changes and process updates

ARE YOU READY FOR THE ROLE?

Main requirements:

• 5+ years in customer service operations, sales operations, or order-to-cash related roles

• Strong technical understanding of ERP systems (SAP, D365) and digital tools such as OCR and EDI

• Strong analytical and troubleshooting skills

• Ability to work across functions and translate business needs into system and process solutions

• Excellent organizational and communication skills

Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

We will soon be in touch to let you know the next steps to be taken!

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