Call Center Representative Job at Dexian, Sioux Falls, SD

TUdSK0sxU3dUSW10OEU2UHZzdis5UUtu
  • Dexian
  • Sioux Falls, SD

Job Description

Job Description:

  • Support internal and external customers with inquiries and complaints regarding financial products and services.
  • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
  • Perform complex administrative and customer support tasks
  • Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
  • Respond independently to complaints escalated at the highest levels.
  • Interact with internal and external customers to resolve their issues.
  • Interact with the immediate escalations team to oversee day to day activities of the support Escalations Team.

Job Tags

Immediate start,

Similar Jobs

Visionary Concepts

Entry Level Sales Management Trainee Job at Visionary Concepts

 ...Entry-Level Sales Management Trainee Opportunity Are you ready to kickstart your career in sales and leadership? Do you thrive in...  ...-starters looking to build a rewarding career in sales while developing their management and leadership skills. What Youll Do:... 

Baby2Baby

Corporate Partnerships Manager Job at Baby2Baby

Reports to Director, Corporate Partnerships Organization Overview Baby2Baby is a national non-profit organization that provides children in need with diapers, formula, clothing, and the basic necessities that every child deserves, serving more than one million ...

SQRL

Clinical Research Associate Job at SQRL

 ...looking to advance in a dynamic and entrepreneurial setting. POSITION We are hiring an experienced Clinical Research Associate (CRA) to support Phase I trials onsite in Gainesville, GA. The ideal candidate brings hands-on experience with early-phase studies and is... 

Lensa

Associate Web Developer Or Web Developer Job at Lensa

 ...the benefit of society. Position Summary The Contract Web Developer will help re-build and set up maintenance of the HR website presence...  ...Rebuild the HR website to improve functionality, user experience, and accessibility. Establish and implement a sustainable... 

Lucid Capital Markets

Fixed Income Sales and Trading Opportunities Job at Lucid Capital Markets

Company Description Emerging broker/dealer with an exciting growth trajectory is looking to expand operations in NYC and Long Island offices. Role Description This is a full-time hybrid role for Fixed Income Sales and Trading personnel with all levels of experience...